PG333 takes the privacy of every member seriously. This document clearly explains how we collect, use, store, and protect your personal information. Reading this privacy policy is your right as a responsible PG333 member.
Six core principles governing how PG333 handles the personal data of our members.
All PG333 member data is protected with 256-bit SSL encryption — the same technology used by Malaysia's leading banking institutions such as Maybank and CIMB. Your data is never stored in an unsecured format.
PG333 has never and will never sell, rent, or trade member personal information to any third party for marketing or commercial purposes. This is our commitment to every member.
As a PG333 member, you have full rights to access, correct, transfer, or request the deletion of your personal data. Data review requests can be submitted through PG333's 24/7 customer support.
PG333 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection and processing practices are aligned with applicable Malaysian legal requirements.
Whenever there are material changes to PG333's Privacy Policy, members will be notified via their registered email or an in-platform notification before the changes take effect. We do not update our policy without transparency.
PG333 only collects data that is genuinely necessary to deliver its platform services. We do not request irrelevant information, nor do we retain data longer than required for legal and operational purposes.
PG333 collects personal information from our members in a number of different situations. We only collect data that is genuinely necessary to provide Malaysian players with a safe, transparent, and responsible online betting and casino platform.
The categories of information collected by PG333 include:
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | Registration form, KYC process |
| Contact Information | Malaysian phone number, email address, mailing address | Account registration, profile updates |
| Financial Information | Bank account numbers, e-wallet account holder names (DuitNow, Touch 'n Go), transaction history | Deposit & withdrawal process |
| Platform Usage Data | Game history, bets placed, session duration, favourite games | PG333 platform auto-logging system |
| Technical Data | IP address, device type, browser type, operating system, general location data | System logs, cookies, platform analytics |
| Communications | Live chat transcripts, customer support emails, user feedback | Direct interaction with PG333 |
PG333 does not collect sensitive information such as medical records, religious beliefs, or political affiliations. All data collection is fully aligned with Malaysia's Personal Data Protection Act 2010 (PDPA).
PG333 uses collected personal information for legitimate, specific, and transparent purposes. We do not use your data for purposes outside the scope stated in this privacy policy without obtaining additional consent from you.
PG333 does not sell, rent, or disclose members' personal information to third parties for their own independent marketing purposes. However, there are limited situations where data sharing is necessary for platform functionality and legal compliance.
Situations in which data may be shared:
Our Commitment: PG333 has never and will never sell member personal information to advertisers, commercial data analytics companies, or any party without a direct relationship to PG333's platform operations.
Member data security is PG333's top priority. We continuously invest in security infrastructure to ensure your personal and financial information remains safe from both external and internal threats.
While PG333 takes all reasonable precautions, no security system can be guaranteed to be 100% foolproof. In the event of a data security breach involving your personal information, PG333 is committed to notifying you promptly in accordance with applicable legal requirements and taking appropriate remedial action.
PG333 uses cookies and similar tracking technologies to enhance the user experience, secure login sessions, and understand how our platform is used. This helps us continuously improve PG333 for Malaysian players.
Types of cookies used by PG333:
You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may affect your ability to use the PG333 platform to its full extent. For guidance on managing cookies in your browser, please refer to your browser's documentation.
As a PG333 member and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data, all of which we fully respect.
You have the right to request a copy of all personal information we hold about you. PG333 will process such requests within 14 business days.
If any information we hold is inaccurate or out of date, you have the right to request a correction. Basic profile updates can be made directly in your PG333 account settings.
You may request the deletion of your personal data by closing your PG333 account. Data will be deleted except where it must be retained for legal compliance or resolution of outstanding disputes.
You may object to the processing of your data for direct marketing purposes, or in situations where processing is based on PG333's legitimate interests.
You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another service provider if required.
For data processed based on your consent (such as marketing), you may withdraw that consent at any time without affecting the validity of prior processing.
To exercise any of your privacy rights, please contact PG333's Data Protection Officer team by email at privacy@pg333-app.com or via our customer support live chat, available 24 hours a day, 7 days a week.
PG333 does not retain members' personal data for longer than is necessary for the purposes stated in this privacy policy or to fulfil applicable legal obligations.
Please Note: Data deletion requests will not be processed if there is an active investigation, an unresolved dispute, or a legal obligation requiring the data to be retained in the interim.
If you have any questions, concerns, or requests regarding your data privacy on the PG333 platform, our team is here to help. We are committed to addressing all privacy-related enquiries seriously and within a reasonable timeframe.
PG333 has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with privacy policies and handling data-related requests from members.
This privacy policy forms part of the broader legal and protection framework provided by PG333. It should be read together with Terms & Conditions and Responsible Gaming Policy for a full understanding of your rights and responsibilities as a PG333 member.